"Penrith's Premier Party Hire & Event Specialist"

“Frequently Asked Questions on Hiring Equipment”

                                                                                                                                           DELIVERIES

For weekend events we generally deliver on a Thursday/Friday/Saturday (Saturday limited timeframes) and pick up Monday/Tuesday.
If you have a mid-week function, delivery is usually made the day prior and picked up the day after the function.
If your function is out of hours or on public holidays, we can still cater for your needs, but extra charges may apply…..please speak to our staff to assist you.

DELIVERY CHARGES

Are additional to the hire costs. Delivery charges are extra and costs depend on suburb and access to the location.
please advise our staff with as much detail as possible to assist with delivery charges

MARQUEES

Require additional room to install, if not a free standing structure ( extra 1m on all four sides for ropes and pegs)
Eg: 6m x 6m marquee requires 8m x 8m grass area
We also need to know of any underground utilities eg, water pipes, electricity etc.
we do not take responsibility for any damage to underground utilities,
so therefore need to be advised on delivery where any utilities are to avoid this on the day.

PICKING UP

Minimum $50.00 refundable bond is to be paid when picking up goods from our store.
When items are returned clean and without damage, the bond is refunded in the same way it was paid.

PAYMENT

We usually require a 20% non-refundable deposit to secure a booking. Balance is to be paid on or prior to delivery.
Payments are cash on delivery or credit card/direct transfer/money order/cheque PRIOR to delivery.

CATERING EQUIPMENT

All crockery, glassware, catering equipment, carpets etc are to be returned clean and dry.
A bond is charged with these items, and is refunded if no breakage/damage has occurred, and items have been returned clean and dry.

BONDS

All bonds are refunded from our office, after equipment has been returned and checked

BREAKAGE/LOSSES

All breakages and losses must be paid for by the hirer. If you have a bond then the losses are taken from that.
if the fee exceeds the bond charged, the hirer is required to pay the balance.