Question 1

What is the cost for delivery?

Accepted Answer

Our delivery cost vary based location of delivery, size of delivery and time specific deliveries. We understand the importance of every event, we do our best to accommodate to your specific delivery needs, for this reason, our delivery costs are always discussed with our customers when preparing quotes to ensure you can do our best to accommodate. Please feel free to contact our office for further information.

Question 2

When do you deliver?

Accepted Answer

For weekend events we generally deliver on a Thursday, Friday or Saturday (generally the day prior to the event), items are then picked up Monday or Tuesday. If you have a mid-week function,delivery is usually made the day prior and picked up the day after the function. If your function is out of hours or on public holidays, we can still cater for your needs, however please note, extra charges may apply, contact our office for further information.

Question 3

Is there a security bond?

Accepted Answer

Please note with every customer collection booking, a refundable security bond is applied. Security bond costs vary based on the items being hired and the quantities. Security bonds may also apply on delivery and collection bookings based on what items are being hired. Please note our security bonds ate refundable, this means the payment of the bond will be made when items are being hired, once they are returned, our staff will ensure no damage to the item and the balance will be refunded to you. Please feel free to contact our office for further information or see our terms and conditions also.

Question 4

How are bonds refunded?

Accepted Answer

All bonds are refunded from our office after equipment has been returned and checked. Bonds are refunded in the same manner of payment.

Question 5

When is payment required

Accepted Answer

Delivery bookings require a 20% deposit to secure a booking. The full balance is to be paid 7 days prior to delivery. Payment can be made via direct transfer, over the phone or cash. Payment details are released upon confirmation of booking.

Question 6

Does equipment need to be cleaned prior to returning?

Accepted Answer

All crockery, cutlery, glassware, catering equipment, carpets etc are to be returned clean and dry. A bond is charged with these items, and is refunded if no breakage/damage has occurred and items have been returned clean and dry.
If cleaning is a problem, ask our staff for a quote on cleaning charges.

Question 7

How far in advance should i book a marquee?

Accepted Answer

It is advisable to book your marquee as early as possible to secure your desired date and ensure availability. Popular dates, such as weekends and during peak event seasons, tend to get booked quickly. Booking several months in advance is recommended, especially for larger or more complex events.

Question 8

What are the benefits of hiring a marquee?

Accepted Answer

Hiring a marquee offers several advantages. It provides a customisable and flexible space that can be tailored to your specific event needs. Marquees can be set up in various locations, including gardens, parks, or even on concrete surfaces. They also offer protection from the elements, allowing your event to proceed regardless of the weather conditions. Additionally, marquees provide a unique and stylish setting that can be decorated to match your desired theme or ambiance.

Question 9

What areas do you service?

Accepted Answer

We service all of NSW, Sydney, Richmond, the Blue Mountains, and beyond!

Question 10

How much room do you need for a marquee?

Accepted Answer

Peg & pole marquees are erected on grass only and require extra room to install. A minimum extra metre on all four sides for ropes and pegs is required. (eg: 6m x 6m marquee requires 8m x 8m grass area). We also need to know of any underground utilities eg, water pipes, electricity etc. we do not take responsibility for any damage to underground utilities, so therefore need to be advised on delivery where any utilities are to avoid this on the day.
Free standing marquees can be installed on grass (pinned) or hard surfaces such as concrete, pavers (weighted).

Frequently Asked Questions